Office Administrator

Full-Time, Non-Exempt, 40 hours/week 

Rate: $19-$21/hour

Reports to: Operations Manager

Works closely with: Program managers, directors, staff, faculty, and the Lighthouse community

The Office Administrator is the first point of contact for people interested in Lighthouse and the communities we serve. They will act as the steward of our physical and digital spaces, and create a welcoming environment for all members of our community. As such, it requires an energetic, proactive problem solver with a warm personality, superior listening skills, and patience. The ideal candidate will have customer service experience and be passionate about literature and creative writing. 

Hours for this position will typically be between 11:00 AM - 7:00 PM MDT, with flexibility needed during special events and occasional nights and weekends. Because this role is responsible for welcoming members to our space, it is a fully in-person position.

Specific Responsibilities

Customer Service

• Staff the front desk at our Denver headquarters; open and close the building, welcome and assist visitors, give tours and answer questions about the organization and programs.
• Handle phone and email queries on a host of topics from community members of diverse backgrounds, directing calls to the appropriate program staff when necessary. 
• Assist customers in registering for offerings, processing payments, tuition assistance, payment plans, credits, refunds, and other basic financial transactions.
• Provide basic technical assistance to our community, including faculty and students, troubleshooting issues that arise in the digital space.
• Assist program staff with general student and instructor needs before and/or during programs.
• Other customer service tasks as assigned.

Office Management

• Oversee and coordinate day-to-day office activities and operations.
• Monitor and order supplies. Restock when necessary. 
• Maintain kitchen/cafe space to ensure cleanliness and organization.
• Maintain office equipment, including computers, printers, phones, and televisions; troubleshooting basic issues and coordinating with IT support when necessary. 
• Manage and distribute incoming and outgoing mail and packages.
• Prep and tidy-up spaces for before and after events; arranging tables, chairs, and technology. 
• Assist with 3rd party facility rentals; answering questions, providing information, processing intake forms, managing calendars for various spaces.

Administrative Support

• Provide administrative support to the program teams before and/or during programs; assisting with check-in/out, communicating with participants, preparing necessary materials, ordering and setting up food/drink, etc.
• Provide support at occasional community events such as readings and workshops/intensives.
• Build, send, and maintain Zoom links and Wet Ink classrooms for digital programming.
• Take meeting minutes/notes at weekly staff meetings.
• Maintain and organize documents and files within electronic and paper filing systems. 

Preferred Qualifications

• This is an entry level position. 
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Attention to detail and high level of accuracy.
• Ability to handle sensitive information with confidentiality.
• Prior customer service experience is a plus.

Physical Requirements

• Ability to lift, move, and push up to 20 pounds.
• Prolonged periods of sitting or standing at a desk, working on a computer.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account (FSA)
• Simple IRA with employer match
• Free Lighthouse workshops

Working at Lighthouse

Lighthouse is a dynamic and busy community full of literary enthusiasts, spreadsheet nerds, passionate helpers, ideas people, hard workers, and the occasional office dog. Folks who have succeeded with us tend to be highly organized, creative, flexible, goal-driven self-starters. We ask staff to work with little direct supervision, but to be highly communicative and collaborative. 

We pride ourselves on being an office culture where we care about each other as professionals and people, and are looking for candidates who are excited to engage authentically with our community.

How to apply:

Applications must be submitted through our Submittable page: https://lighthousewriters.submittable.com/submit/274289/office-administrator 

Lighthouse Writers Workshop is a diverse, inclusive, and equitable workplace, where all participants, employees, and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feel valued and respected. We value diverse life experiences and heritages and ensure that all voices are heard. To that end, we uphold a commitment to a diverse community by nurturing an inclusive, supportive, and welcoming environment.