Lighthouse Writers Workshop is a literary nonprofit center in Denver since 1997. Our mission is to provide the highest caliber of artistic education, support, and community for writers and readers in the Rocky Mountain Region and beyond. We strive to ensure that literature maintains its proper prominence in the culture, and that individuals achieve their fullest potential as artists and human beings.

Position Summary

The Operations Manager coordinates systems, project management, human resources, facilities/technology, and special projects at Lighthouse. ​They are also responsible for the management of all day-to-day office activities, including overseeing program and organizational calendars. As such, the position requires an organized, systems- and process-oriented individual who is capable of managing logistics, multiple vendors, and workflows. Ultimately, this position ensures that Lighthouse has the infrastructures needed to implement our programming successfully. The ideal candidate will have experience with project management and is passionate about nonprofit stewardship, literature, and creative writing.

This position reports to the Executive Director, and collaborates closely with administrative, development, and program staff. This position works full-time to ensure that Lighthouse Writers Workshop successfully conducts its programming in order to fulfill its mission.

Responsibilities

System and Project Management (25%)

  • Work with Executive Director and all program staff to ensure work happens in a timely and streamlined manner.
  • Develop and manage projects to build or improve systems within and across departments. Manage the workflow that results from those systems; train staff on how to use the systems and monitor for issues.
  • Regularly update, manage, and analyze calendars and project plans to monitor timelines, deadlines, and workflow. Coordinate and support Asana project-creation and timely updating.
  • Plan and run weekly staff meetings.
  • Assist Senior Accountant in weekly website and fundraising data transaction uploads into Quickbooks.
  • Work with program managers and other staff to track attendance records and compile reports.
  • Manage phone, mail, printing, and internet/wifi systems; hire outside consultants as needed. Assist team members with basic technology requests.

Human Resources (25%)

  • Manage all benefits programs, including Paid Time Off (PTO), IRA, health and dental insurance, and Flexible Spending Accounts (FSA).
  • Manage hiring, onboarding, and other staff changes. Post open positions on various job boards, coordinate interviews, etc.
  • Work with Executive Director to annually review all staff job descriptions and organizational chart to ensure there is no overlap or gaps in responsibilities.
  • Working with management team, oversee staff culture and serve as a resource for managers on workplace-related trainings, performance reviews and goal-setting, and annual work plans.
  • Design and implement office policies by maintaining or recommending standards and procedures; measure results against standards; make necessary adjustments. Update Staff Handbook as necessary.

Facilities and Technology (25%)

  • Manage all facilities and vendors, including housekeeping, repairs, arrangement of offices, and office systems. Schedule and negotiate space rentals, as needed.
  • Manage (or oversee) all purchasing needs in line with annual budget.
  • Obtain special licenses for events, as needed; ensure compliance with local government regulations.
  • Review technological systems and website regularly to ensure staff have the proper tools to be successful, with an eye toward efficiency. Working with staff, decide on which technology and applications to use, and implement as needed.
  • Manage vendor for website upgrades and maintenance.
  • Manage purchasing of office supplies and equipment.
  • Plan, manage, or support the logistics (including vendors, rentals, and setup) of special events and programs, including but not limited to: Lit Fest; weekend intensives; retreats; and summer camps.

Upcoming One-Time Projects (25%)

  • Work with the Fixtures, Furnishings, and Equipment committee on purchases for the new building, scheduled to open in late spring 2023.
  • Begin coordinating moving procedures upon hire.
  • Oversee contractors and assist in major website upgrade/migration (Drupal 7 to 9).

Experience and Education

  • Have extensive experience in project management and planning.
  • Be experienced in office management—including financial systems, office systems, and human resources—in a corporate or nonprofit setting.
  • Be able to prioritize workloads, establish and meet deadlines. Have experience assisting others with organizational principles and managing deadlines.
  • Have some experience with database management, office technology systems (Asana, Slack, CMS), as well as working knowledge of applicable computer software such as Microsoft Office and Google Suite.
  • Be highly organized, proactive, solutions-oriented, and forward-thinking.
  • Be positive and energetic about leading small groups and “managing up.” Also, be willing to take on a variety of tasks from low-level administrative to high-level strategic planning.
  • Possess a professional demeanor and the ability to troubleshoot operational issues with grace and composure.
  • Be available to work occasional nights and weekends. Also be available after hours for rare facilities-related emergencies.
  • Have excellent verbal and written communication skills.

Compensation and Benefits

  • Starting out, 22 days of paid time off (PTO) which can be used as sick, vacation, or personal time.
  • Hybrid schedule, with flexible work from home time.
  • Fully paid medical, vision, and dental insurance for the individual and dependents.
  • Simple IRA retirement account with up to 3% match.
  • Flexible medical spending account.
  • One free eight-week workshop and one free one-day workshop, or their equivalent, per eight-week session and Lit Fest.
  • Salary of $60,000 to $64,000, commensurate with experience.

Commitment to Diversity and Inclusion

Lighthouse Writers Workshop is a diverse, inclusive, and equitable workplace, where all participants, employees, and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feel valued and respected. We value diverse life experiences and heritages and work hard to ensure that all voices are heard. To that end, we uphold a commitment to a diverse community by nurturing an inclusive, supportive, and welcoming work environment.

How to Apply

Please submit your resume, cover letter, and references online on our Operations Manager Submittable page by Aug. 31 deadline or until position is filled.

This is a hybrid position, being both remote and in-person, with 16 hours per week required in-office. Lighthouse has instituted a COVID-19 health and safety policy that adheres to City and County of Denver and state of Colorado guidance. That policy can be found here.

Position Summary
The Youth & Community Programs Administrative Associate is the first point of contact for people interested in Lighthouse and the community it fosters. As such, it requires an outgoing, energetic, and warm personality, superior listening skills, and patience. The ideal candidate will have customer service experience and be passionate about literature and creative writing. This person will also be very organized, possess the ability to manage multiple projects with a high level of attention to detail, and be able to work well in a collaborative team atmosphere.


This position is full time, reports to the Director of Youth & Community Programs, but consults regularly with program coordinators and other staff, ensuring that Lighthouse successfully conducts its full range of dynamic programming in order to fulfill its mission.


Specific Responsibilities
Customer Service (40%)

  • Welcome walk-in visitors to Lighthouse, give tours of the building, answer any questions about the organization and our offerings.
  • Act as steward of the physical space, ensuring that community spaces are accessible, clean, welcoming, and ready for use.
  • Handle phone queries on a host of topics from community members of diverse backgrounds.
  • Assist customers in choosing programs, registering for offerings, and processing payments.
  • Assist customers with tuition assistance, payment plans, credits, refunds, and other financial matters, tracking information through necessary bookkeeping platforms.
  • Handle all youth and community programming-related email inquiries; routing them to the appropriate staff and faculty members as needed.
  • Ensure workshops are running smoothly by updating the website with course and customer information as needed.
  • Assist CE/Youth Programs staff with workshop and special events, including photocopying and printing materials, classroom set-up, name tags, food ordering and set-up, clean-up, and general needs of the students and instructors.
  • Occasionally support Director-level staff with administrative tasks.

Administrative (30%)

  • Works with Young Writers Program and Community Engagement team, handling basic administrative tasks (processing registrations, instructor contracts, filing, scheduling, organizing, data entry, occasional errands, printing and copying materials).
  • Take meeting minutes at weekly staff meetings and other meetings, as needed.
  • Maintain inventory of general office supplies and oversee purchasing additional supplies for classes and events.
  • Occasionally attend and support whole-organization events and gatherings in evenings or on weekends.
  • Other duties as assigned.

Special Projects (20%)

  • Conceptualize and lead a special project: faculty resource database curation and creation; onboarding faculty members; develop a special topic workshop curriculum or community partnership.

Technology/Digital Space (10%)

  • Act as a steward of our digital space, helping community members new to digital classrooms navigate the associated technology.
  • Provide basic technical assistance to our community, including faculty and students, troubleshooting issues that arise in this new digital space.
  • Support Zoom programming scheduling for various programs and other staff.
  • Build and maintain Zoom links and Wet Ink classrooms for digital programming and ensure that information is communicated to related parties.



Experience
Ideal candidate should possess two or more years of experience working in a customer service and/or administrative function. This person should also possess some experience with registration processing, customer service, and database information management, and the maturity, patience, and confidence to handle a wide variety of customer queries and concerns. Candidate must be an impeccable writer, a great listener, and a clear and friendly communicator. Finally, this person should also be adept at editing and proofreading written materials, processing financial transactions, and have some knowledge of basic website maintenance. They should also be a passionate reader and writer, as well as a tireless advocate for the importance of literature in our culture.


Technology experience preferred (but not required):

  • Website maintenance (Drupal)
  • QuickBooks
  • Microsoft Office
  • Zoom
  • Google Suite
  • Some graphic design software (particularly Canva, InDesign, Acrobat, and Photoshop)

The ideal candidate is a flexible, enthusiastic, goal-driven, and organized self-starter who enjoys creating positive and inspiring relationships with all members of the Lighthouse community. The ideal candidate also thrives under casual supervision, and will also be prepared to occasionally work weekends and nights..


Compensation and Benefits
Benefits include 22 days of paid time off (PTO) which can be used as sick, vacation, or personal time. This position also includes medical and dental insurance for the individual and dependents, a SEP-IRA retirement account matched by Lighthouse at 3% of salary, and a flexible medical spending account. Finally, it also includes one free eight-week workshop, and one free one-day workshop per season.


This position pays $19-21 per hour to start, commensurate with experience. This position is full time, 40 hours per week.


Commitment to Diversity and Inclusion
Lighthouse Writers Workshop is a diverse, inclusive, and equitable workplace, where all participants, employees, and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feel valued and respected. We value diverse life experiences and heritages and ensure that all voices are heard. To that end, we uphold a commitment to a diverse community by nurturing an inclusive, supportive, and welcoming work environment.

How to Apply
Please submit your resume, cover letter, and references online on our Youth & Community Programs Administrative Associate submission page by Aug 15 deadline, or until position is filled.
This is a hybrid position, being both remote and in-person, with 16 hours per week required in the office. Lighthouse has instituted a Covid-19 health and safety policy that adheres to City and County of Denver and state of Colorado guidance. That policy can be found here.

Young writers in grades 3-12 who've taken a Lighthouse workshop (either in-house, online, or off-site) from September 2021 through August 2022 are welcome to submit up to three typed, double-spaced pages of creative writing for our annual anthology, And We Created Worlds. Work must have been written or started in a Lighthouse workshop between September 2021 and August 2022.

Learn more about the Young Writers Program

Applications for Young Authors Collective are open for 2022-2023 school year from July 15 - September 14. 

The Young Authors Collective (YAC) is a group of Denver-area high school writers who meet IN PERSON to engage in a literary community and write. Weekly meetings are held Wednesdays from 4:00 PM to 6:00 PM in-person at Lighthouse Writer’s temporary location at 3833 Steele Street, Suite 1438. The first meeting for Fall 2022 is Wednesday, September 14, 2022.

Dates:

  • Sept 14, 21, 28
  • Oct 5, 12, 19, 26
  • Nov 2, 9, 16, 30
  • Dec 7, 14

Here is our COVID-19 policy. We’ll follow all state and federal regulations regarding COVID-19 restrictions and guidance, so this policy may evolve as local and state guidelines change.

YAC members must attend all meetings and respond to emails and/or text messages from the instructor and Lighthouse staff in a timely manner.

YAC is an ideal place to create long-lasting connections and develop as a writer. We’ll look to marginalized and traditionally underrepresented writers for examples and prompts as well as to expand our notion of the literary canon. Members of YAC build their skills across forms, including fiction, poetry, creative nonfiction, and hybrid/experimental; by workshopping (giving and receiving feedback) on their pieces; and engaging in craft lessons. They are also expected to meet deadlines, contribute to the group blog, and set writing goals. YAC members may also participate in Lighthouse community-based projects, which can include collaborating with established adult writers, joining the editorial board for the And We  Created Worlds and community anthologies, gaining non-profit management experience, and teaching young writers at the Free Creative Writing Lab through the Young Writers Program. 

Instructor: Jesaka Long

Tuition is $520 per semester; full and partial financial aid is available. (Apply to YAC first, and after you are accepted, you can request financial aid.) YAC members make a year-long commitment to the program, but can pay by semester!

Please take your time with this application. Answer the questions as fully and thoughtfully as possible.

Applications for Remote Writing Cohort (RWC) open on July 15 - September 15!

Remote Writing Cohort (RWC) for Teens 14-18 is a group of enthusiastic writers from around the globe who meet weekly via Zoom to write, build their storytelling skills, and connect with each other. RWC meets each Thursday from 4:00 PM to 6:00 PM Mountain Time via Zoom. Attendance each week is highly encouraged but is not required. The first meeting of fall semester is Thursday, September 15, 2022.


Dates:

  • Sept 15, 22, 29
  • Oct 6, 13, 20, 27
  • Nov 3, 10, 17
  • Dec 1, 8, 15, 29

RWC instructor: Jesaka Long. You can find more detail about RWC here.

RWC is an ideal place to create long-lasting connections and develop as a writer. We’ll look to marginalized and traditionally underrepresented writers for examples and prompts as well as to expand our notion of the literary canon. Members of RWC build their skills across forms, including fiction, poetry, creative nonfiction, and hybrid/experimental; by workshopping (giving and receiving feedback) on their pieces; and engaging in craft lessons. They are also expected to meet deadlines, contribute to the group blog, and set writing goals. RWC members may also participate in Lighthouse community-based projects, which can include collaborating with established adult writers, joining the editorial board for the And We  Created Worlds and community anthologies, gaining non-profit management experience, and teaching young writers at the Free Creative Writing Lab through the Young Writers Program.

Tuition is $520 per semester; full and partial financial aid is available.

Please take your time with this application. Answer the questions as fully and thoughtfully as possible.

Lighthouse Writers Workshop